Order and delivery

Would you like to place an order, but first need more information about delivery? On this page you will find answers to the most frequently asked questions.

Are you interested in our ordering terms and conditions? On this page you will find answers to all your questions regarding orders and delivery.

Check your order

Please check your order immediately upon receipt for missing items, defects, or transport damage. Any issues must be reported to us no later than 2 working days after delivery. After this period, we can no longer process complaints or damage claims.

In the case of visible damage, we advise you to refuse the package or have this recorded immediately with the carrier.

Please note: if no report is made upon receipt, you confirm acceptance of a correct delivery. In that case, neither the carrier nor the sender can be held liable.

We strive to ship your order in the most cost-effective way possible. At the same time, we take into account the risk of damage to the items, allowing us to determine the most appropriate shipping method at all times.

However, Histoparts is not liable for any damage arising in any form from self-installation. You are required to check before installation whether the items are suitable for their intended purpose as described.

Retention of property 

All products delivered by Histoparts remain the property of Histoparts until the moment that you have fully complied with your payment obligation.

All components which are mentioned in the web shop with original component numbers do not have to be original components. These are only mentioned for reference. All pictures serve as an illustration and may deviate from the delivered goods.

Conditions orders

• If an order is refused at the door or not collected from a pickup point, new shipping costs will be charged in the event of reshipment.
• For orders placed by telephone, we are not liable for the incorrect delivery of items or descriptions provided.
• Please always check your order for completeness, defects, and/or damage. Any issues must be reported within 2 working days of receipt.
• Lighting without an E-mark cannot legally be shipped to Germany.
• Pickup: Would you like to collect your online order? You will receive a notification from us as soon as your order is ready for pickup.

Any questions?

Do you have questions about your order, the shipping costs, or other matters regarding shipping and/or delivery?  Please contact us. We will be happy to help you.